ForeSee Results

American Customer Satisfaction Index: Online Brokerage Surges with the Market; E-Retail and Online Travel Sites Also Make Gains

ANN ARBOR, Mich. (February 16, 2010) – Customer satisfaction with e-commerce websites stages a comeback a year after suffering its first decline since 2004, according to the American Customer Satisfaction Index (ACSI).

Beats Offline Government, Rivals Private Sector Sites; ACSI E-Government Satisfaction Index Maintains All-Time High, as Obama E-Government Initiatives Hit Stride

Ann Arbor, Mich. -- January 26, 2010 -- The American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index maintains the highest level of citizen satisfaction with online government since the Index began seven years ago.

ANN ARBOR, Mich. (January 21, 2010) - ForeSee Results today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years.

“We had a great year in 2009,” said ForeSee Results Chief Financial Officer Jeff Blackman. “Our highly predictable revenue gives us great confidence that we will see even stronger growth in 2010.”

New High for Online Holiday Shopping; Amazon Raises the Bar; Macys.com, Gap.com, Overstock.com Most Improved

Ann Arbor, Mich. (December 30, 2009)—Customers of the largest online retailers are more satisfied than ever according to ForeSee Results’ annual report on holiday shoppers. The ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition) surged 7 percent to 79 on the Index’s 100-point scale, a new all-time high.

ForeSee Results Christmas 2009 Online Retail Customer Satisfaction Index

London, UK – 29th December, 2009 - A study of customer satisfaction with the UK’s top 40 online retail websites during December has today unveiled that despite a dismal economic year and sagging online sales at the beginning of the fourth quarter, customer satisfaction scores for the top online retailers are up six percent on last year.

Predicts Lackluster Revenue Increases,

ANN ARBOR, Mich. (December 16, 2009) – According to ForeSee Results’ weekly benchmark of customer satisfaction with online holiday shopping, Green Monday shoppers were less satisfied this year than last, continuing a season-long trend of declining satisfaction year-over-year.

Green Monday, a term coined by eBay for their biggest shopping day of the year, is traditionally the second Monday in December and kicks off the strongest online shopping week of the year for many online retailers.

ForeSee Results Holiday Benchmark

ANN ARBOR, Mich. (December 8, 2009) – Customer satisfaction with retail websites for the week following the Thanksgiving weekend is on par with satisfaction on Cyber Monday, according to ForeSee Results’ weekly holiday benchmark.

Oct. 29, 2009 – ATLANTA – Greystone.Net has always encouraged clients to get input from Web site users to improve the overall experience, and is now partnering with one of the leading providers of online customer satisfaction management and measurement. By collaborating with ForeSee Results, Greystone.Net can now provide clients high-quality user input -- along with the expertise and planning necessary to fully leverage that input -- required to optimize the online experience.

Satisfaction Measurement Linked to Performance Gains; Obama’s Commitment to E-Gov Starts to Pay Dividends

Ann Arbor, Mich. (October 27, 2009) – Citizen satisfaction with federal government websites surged to a new all-time high in the third quarter of 2009, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index released today from ForeSee Results and ACSI.

ANN ARBOR, Mich. (September 22, 2009) – ForeSee Results today announced that it has been working with NPR to assess and improve online customer satisfaction with the organization’s website: www.npr.org.