Remco Group Boosts IT Support Productivity by 30 Percent Using SonicWALL SSL-VPN 2000

SonicWALL Delivers Secure Remote Access and Support for Canadian Transportation and Distribution Leader

SUNNYVALE, CA, June 9, 2009 -- SonicWALL, Inc. (NASDAQ: SNWL), a leading secure network infrastructure company, today announced that the Remco Group, a transportation and distribution leader across Canada, has deployed a SonicWALL SSL-VPN 2000 using the latest v3.5 firmware release, to provide comprehensive secure remote access and remote support services for internal and third-party end users.

"The SonicWALL SSL-VPN 2000 has increased our support productivity by at least 30 percent," said Mike Thompson, IT Project Manager at the Remco Group.

The SonicWALL® SSL-VPN 2000 solution provides small and mid-sized enterprises with a powerful, easy-to-use and cost-effective secure remote access and remote support solution that does not require pre-installed client software. Utilizing a standard Web browser, authorized users including mobile workers, partners and customers can securely access e-mail, files, intranets, business applications, desktops and servers from any location.

"We push custom applications out to our customers that need support. Now they call us and we'll use the Virtual Assist feature to go into the machine without physically having to drive there. We can troubleshoot and chat without long distance phone costs as well," said Thompson. "The Standalone Client is great. It lets remote users re-establish a connection really easily if we need to reboot or if their browser drops, and prevents a lot of frustration. That's the kind of control and functionality we want."

SonicWALL® Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer's PC or laptop for the purpose of providing remote technical assistance. With the customer's permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed client.

"Now we can tell users to do whatever they want on their own computer, online banking, watch streaming videos, whatever -- as long as it's not coming through our network, we really don't care -- and they can still securely access work resources through a published Web page, RDP or Citrix connection," said Thompson. "Our users love it. And the Dynamic Virtual Office portal gives them a lot of information and help features they can access before they have to call us."

The SonicWALL SSL-VPN 2000 firmware v3.5 release features Virtual Assist Standalone Client to enable multiple customer support and seamless remote reboot and reconnect; Virtual Assist Mac Support; NetExtender Mobile for complete intranet access from Windows Mobile devices; trial-based Web Application Firewall service; Application Offloading for secure clientless access to Web applications through a portal; easy-to-use dynamic Virtual Office user portal; and extensive IPv6 support.

Security is enhanced because customer access is now limited to only what Remco policy allows them see on the portal. Third-party customers have no direct access to Remco's servers or network, so they can ensure no one outside the company goes where they are not authorized to go.

Source: SonicWALL, Inc. (PRNewswire-FirstCall)