Omniture Announces Availability of Customers.Omniture.com
Provides One Place to Access Real-Time Insight into System Status, Incident Reporting, Release Schedules and Help Systems
OREM, Utah - October 22, 2009 - Omniture, Inc. (NASDAQ: OMTR), a leading provider of online business optimization software, today announced the immediate availability of customers.omniture.com, a system for Omniture customers and partners that provides unprecedented real-time insight into the service performance of the Omniture environment and a one-stop system for managing quality assurance, operations and support issues.
Version 1.0 of customers.omniture.com includes the following functionality:
* Standalone online help
* System status grid
* Omniture Help System access (including knowledge base, training videos, documentation)
* Maintenance release schedules
* Create/Edit an incident (for Supported Users)
* View all incidents
* ClientCare known items (with work-arounds if available)
Access to customers.omniture.com can be gained through:
* Direct access by logging on to customers.omniture.com with Omniture suite credentials
* From www.omniture.com and a direct link to customers.comniture.com in the Resources menu
* From a direct link in the Help menu in the Omniture suite
* From a direct link from the Help section in the Omniture suite
"The development and availability of customers.omniture.com is aligned with our ongoing commitment to provide our customers with world-class support and service," said Steve Wellen, senior vice president, client services, Omniture. "Greater functionality and other enhancements, many at the request of our customers, will be added over time so that customers.omniture.com is an increasingly strategic resource to help customers better utilize the Omniture Online Marketing suite to achieve their business goals."
Customers.omniture.com is free for Omniture customers and partners that have SiteCatalyst suite access. Version 1.1 is expected to roll out in early 2010.
Source: Omniture
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